1. Introduction
JCT Plumbing LLC (referred to throughout this page as the Company, we, us or our) is a licensed plumbing and mechanical service contractor operating from Park City in the State of Utah, United States. The Company designs and runs mechanical service systems, including service call dispatch platforms, inspection and photo logs, recurring maintenance scheduling, parts and van stock tracking, customer approval workflows and emergency response routing for commercial and residential properties.
This Privacy Policy describes how the Company handles information when you visit the website located at https://www.jctplumb.hair, when you contact the Company by email at serve@jctplumb.hair or by phone at +17753479083, and when the Company performs service work on your behalf. Please read this policy carefully so that you understand what information may be collected, why it is collected, and the choices that are available to you.
This website and its supporting systems were prepared and maintained by the developer operating under the name JCTPlumb. That development relationship is limited to the technical design of the site and the surrounding digital service tools. The Company remains the data controller for the personal information handled through its operations and for the content published on this site.
2. Scope of This Policy
This policy applies to information that the Company collects through the website, through direct contact by phone or email, and through the provision of plumbing and mechanical services to customers and property managers. The policy also covers information gathered at a property during an on site visit, including photographs and inspection records that document a service condition.
The policy does not apply to third party platforms or tools that the Company does not control, even where a link to one of those platforms appears on this website. When you leave this website to visit an outside service, the privacy practices of that outside service govern your experience there. The Company encourages you to review the privacy policy of any third party before you share personal information.
Where a particular service is covered by a separate agreement, such as a signed maintenance contract or an approval authorization, the terms of that separate agreement may provide additional detail about how information for that engagement is handled. This Privacy Policy should be read together with those contract terms and with the Terms of Service published on the page at https://www.jctplumb.hair/terms-of-service.
3. Information the Company Collects
The Company collects different kinds of information depending on how you interact with it. The categories of information are described below in plain language.
- Contact information. This includes your full name, your email address, your telephone number and the name and address of your company or property management firm when you reach out to schedule a service.
- Service and location data. When the Company performs work, it records the service address, the property account name, the building zone or fixture tag involved and the geographic territory used for dispatch routing.
- Inspection records. Photographs and descriptions taken during a job, including before, during and after images of the affected plumbing, form part of the inspection log for that work order.
- Communications. The Company keeps a record of the emails, callback notes and approval decisions exchanged about a job so that the history of the engagement is complete and accurate.
- Technical website data. When you visit the website, standard log information such as your internet protocol address, the type of browser you use and the general region from which you connect may be recorded by the hosting service for security and reliability.
4. How Information Is Collected
Information reaches the Company through several ordinary channels. You provide contact and message details directly when you use the contact form, telephone the dispatch desk, or send an email. The data you enter is used only to respond to your enquiry and to prepare the service you request.
The Company also gathers information during the delivery of work. A technician collects the address, the fixture details, the photographs and the account information needed to complete and document a job. Dispatch records are created automatically as calls are grouped into territories and assigned to vans.
Technical information produced by your device, such as your internet protocol address and browser type, may be collected passively by website hosting infrastructure. This passive collection is used to protect the website against abuse and to keep the pages loading reliably, and it is not used to identify you personally beyond the normal practices of internet hosting.
5. How the Company Uses Information
The information the Company holds is used for specific, legitimate purposes tied to the running of a professional service business. These purposes are listed below.
- To respond to enquiries and quotations. Contact details let the Company answer your questions, provide prices and coordinate a suitable visit window.
- To deliver and document mechanical services. Service and location data make it possible to route the right van, stock the required parts and complete the approved scope on the day of the visit.
- To keep a reliable inspection history. Photographs and notes create the durable record that both the Company and the property owner can rely on for maintenance planning and warranty.
- To operate the dispatch loop. Territory and routing data power the platform that decides which van receives a call and how that call is tracked to a closed ticket.
- To manage the commercial relationship. Records of approvals, invoices and communications support accurate billing and clear accountability for the agreed work.
- To maintain security and reliability. Technical data helps the Company identify and block malicious traffic and keep the website available to genuine visitors.
6. Lawful Bases for Processing
The Company is committed to handling personal information lawfully and transparently. The primary reason for holding most information is to perform the service contract that you have asked the Company to carry out, or to take steps at your request before entering into such a contract.
For marketing messages where you have agreed to receive them, the Company relies on your consent, which you may withdraw at any time by following the unsubscribe link in any marketing email or by contacting serve@jctplumb.hair. For compliance obligations such as tax records and license documentation, the Company processes information because the law requires it.
For activities that fall outside an explicit contract but that genuinely benefit the running of the business, such as protecting against fraud and maintaining secure systems, the Company relies on its legitimate interest, balanced against the reasonable expectations and the rights of the individuals concerned.
9. Data Retention
The Company keeps personal information only for as long as it is genuinely needed, then deletes it securely or renders it anonymous. The retention period varies by the type of record because licensing, insurance and tax responsibilities require some documentation to be held for a fixed term.
Work order history for a property is generally maintained for the effective life of the warranty period tied to the completed service, so that a later claim can be checked against the original inspection log. Accounting records are retained for the period required by tax law. Enquiry correspondence that does not develop into an engagement is reviewed after a reasonable interval and deleted if it serves no further purpose.
When a retention deadline arrives, the Company removes or anonymises the information using methods appropriate to its format, whether that is an electronic deletion or the secure destruction of a paper record.
10. Security of Information
The Company applies reasonable technical and organisational measures to protect the information it holds. Dispatch and approval platforms are protected by access controls that are limited to the staff who need them for their role. Field devices used to capture photographs and job notes are protected by device access rules and are kept current.
The website is served over an encrypted connection, and any form data opens inside the visitor own email program rather than being transmitted to the Company server, so confidential message content is not stored on the website at all. Standing passwords and access codes are never shared in the clear, and the Company reviews its security practices periodically in line with the size and nature of its operations.
While no method of transmission or storage can be guaranteed as completely secure, the Company works actively to protect the information under its control and will treat any suspected breach seriously and promptly.
11. Privacy for Children
The website and the mechanical service business are directed at adults who own or manage property, and they are not designed to attract children. The Company does not knowingly collect personal information from children under the age of thirteen without consent from a parent or legal guardian.
Because service bookings and approvals relate to buildings and contracts, the realistic users of these systems are homeowners, property managers and business owners rather than children. If the Company learns that it has inadvertently received personal information from a young child without the required consent, it will delete that information promptly and contact the responsible adult to regularise the record.
If you are a parent or guardian and you believe that information about your child may have reached the Company, please contact serve@jctplumb.hair and the team will act swiftly to review and remove the data if the situation warrants it.
12. Individual Rights
Depending on where you live, you may have a number of rights over the personal information the Company holds about you. The Company honours these rights where they apply and responds to reasonable requests without charge.
- Access. You may ask for a copy of the personal information the Company holds about you and for detail about how it is being used.
- Rectification. You may ask the Company to correct information that is inaccurate or incomplete.
- Erasure. In circumstances where the Company no longer needs the information, you may request that it be deleted.
- Restriction. You may ask the Company to pause processing in limited situations while a query is resolved.
- Portability. Where technically feasible, you may ask to receive a machine readable copy of the data you provided.
- Objection. Where processing is based on legitimate interest or on marketing, you may object and the Company will weigh your request accordingly.
To exercise any of these rights, contact the Company through the details in the final section. The Company will ask you to confirm your identity before acting, so that no individual information is disclosed to the wrong person, and will respond within the timeframes allowed by law.
13. Third Party Services
The Company occasionally recommends or uses third party tools to help run its operation, including scheduling software, mapping for dispatch routing and payment processing. Where those tools receive personal information, the Company selects providers that handle data responsibly and confines the information passed to them to what the specific function requires.
Links on this website that lead away to those services leave the Company email and website environment. Once you are on a third party page, that provider own Privacy Policy governs your visit. The Company is not responsible for the content or the data practices of outside websites and encourages you to review them before use.
The Company does not endorse the accuracy of any content found on external sites simply because a link appears on its own pages, and responsibility for a decision made on the strength of that outside content rests with the person making the decision.
14. Emergency Service Records
Emergency response sits on a different rhythm from scheduled work, and the Company gathers information during an urgent call with your safety and the protection of the property at the centre. When you call the emergency dispatch desk at +17753479083, the team captures the address, the reported symptom and the isolation points needed to stop a loss quickly.
Because speed matters in an emergency, some records are created verbally and confirmed in writing afterwards. The Company notes the information given during the emergency call, and where time allows the caller is asked to confirm the details for the report. Historical records at the property, including prior flood or leak history, help the responding van understand the system it is about to access.
The same retention, security and sharing rules in this policy apply to emergency records. These records may be shared with the insurance professional handling a claim arising from the incident, because the inspection log is often essential to establish what failed and what the response achieved.
15. Marketing Communications
The Company prefers to earn a repeat visit through a job done properly the first time rather than through aggressive marketing. Marketing messages, such as a seasonal reminder to check irrigation before freeze, are sent only to customers who have consented to receive them or who have a clear, ongoing service relationship with the Company.
Every marketing message carries a straightforward way to opt out, and customers may ask at any time through serve@jctplumb.hair to be removed from the list. Choosing to stop marketing does not affect any active service agreement, because service-critical communications such as appointment confirmations and emergency alerts are separate from marketing and continue as required by the contract.
The Company does not use inspection photographs or job notes as marketing material without the written permission of the customer concerned. Any testimonial or case study published with a photograph is shared only after the property owner has approved its content.
16. International Data Handling
JCT Plumbing LLC is based in the United States, and the great majority of the information it holds relates to properties and customers within the United States. Website hosting and data storage for the Company operations are located in the United States, and information is treated as United States based by default.
When an individual located in another jurisdiction reaches out to the Company, that person information may be handled in the United States so that the enquiry can be answered. The Company applies the same security and retention standards to that information wherever the individual happens to be. Where a regional law grants additional rights, such as the protections available to residents of the European Economic Area or the United Kingdom, the Company respects those rights to the extent they apply to a given relationship.
Because the Company does not sell data and does not engage in cross border profiling, its international data handling is limited to the ordinary running of a service contract and the maintenance of secure and reliable systems.
17. Changes to This Policy
The Company reviews this Privacy Policy from time to time to keep it accurate and current. When a material change is made, the revised policy is posted on this page and the date at the top of the document is updated to show when it took effect.
Material changes might include a new category of information being collected, a new purpose for processing, or an important adjustment to how information is shared. For significant changes, the Company will take reasonable steps to draw them to the attention of customers with an active relationship, for example through an email notice or a note on the booking confirmation.
Continued use of the website or continuation of a service engagement after a revised policy is posted indicates acceptance of the updated terms for activity that takes place on or after the date of the change. The Company encourages you to revisit this page occasionally to stay informed about how your information is protected.
18. Contact Information
If you have any question about this Privacy Policy, about the information the Company holds about you, or about a request to exercise your rights, please contact the Company using the details below.
JCT Plumbing LLC
3180 Lower Saddleback Rd,
Park City - 84098-4829,
United States (US)
Contact email: serve@jctplumb.hair
Contact phone: +17753479083
The Company will confirm receipt of your message, establish your identity where needed and respond as quickly as the nature of your request permits. Thank you for reading this Privacy Policy and for trusting JCT Plumbing LLC with your plumbing system.